Contact us: [email protected]
 

Semi-Dedicated Team

If you think that you still don’t need a fully dedicated team but need something better than a shared plan, this is for you. This will give you the same techs working for you everyday thus making things smoother and transparent.

We provide certified engineers specifically trained to provide dedicated support for your business. We also provide your organization with reliable, and expert IT outsourced helpdesk support solutions. Our outsourced customer support is provided 24/7 and is fully branded under your company’s name. We specialize in providing superior outsourced customer support in the following areas.

Semi-Dedicated Team Specification

Supported Servers

  • CentOS 5.x, 6.x, 7.x (32/64 bit)
  • RHEL 5.x, 6.x, 7.x (32/64 bit)
  • CloudLinux 5.x, 6.x, 7.x (32/64bit)

One Hour response time guarantee for any support ticket and 24 hours resolution time fixed for any issue.
Unlimited Ticket Support. You can open separate ticket for each issue and our server admins will fix the issue and update you.

Services Optimization

If your site is slow then you can loose customers. Our team will optimize the server for best performance so that you cannot loose any client.

  • Apache Tweaking & Optimizing Performance
  • MySQL Optimization
  • Exim Optimization
  • LiteSpeed Optimization
  • Nginx Optimization

Server Management

  • Initial Server Setups.
  • Server Tweaks.
  • Service Upgrades (PHP, MySQL, Apache)
  • CloudFlare Module Installations.
  • SSL Certificate Installations.
  • Nginx Reverse Proxy Setups
  • LiteSpeed Setup and Configurations.
  • ClamAV Integration with Exim
  • Custom Bash Script Setups
  • Fixing Failed Services
  • Fantastico & Standard 3rd Party Software Support (Joomla, WordPress, Moodle etc)
  • PHP and Apache Compilation with Advanced Modules (mod_deflate, mod_security etc)

Server Log Monitoring

Our server admins will analyis the logs of the server in case of spamming/server down.

  • Monitoring the Server Logs for Spam Source.
  • Restart Failed Services upon Notifications
  • Fixing Server Services having Problems

Basic Security

We will be performing basic security on new client or server. Below are the actions on security.

  • CSF Firewall Installation & Configurations.
  • LFD Alerts on Brute Force Attacks
  • PHP Hardening ( SUPHP, SUHOSIN )
  • Mod_security Setup and Configurations
  • Root Login Email Alerts
  • SMTP Tweaking

Migration

If you are moving accounts from one server to another, we will migrate them for you from the old server to the new server. You must have root access and CPanel running on both the old server as well as the new server.

  • Backup Restorations, Database Restorations from Secondary Backup Disks etc.
  • cPanel to cPanel Server Migration  (100GB)
  • Additional Charges for more than 100GB.

Server Restorations

  • Backup Configurations
  • Backup Restorations, Database Restorations etc.

3rd Party Software Installation

  • Fantastico, RVSkin, cPanelPro, cPanelXp, ClamAV, Zend Optimizer, – IonCube,GD, Curl, FreeType, EAccelerator, XCache, ImageMagick, Advance Perl Modules etc.

Disaster Recovery & Hack Recovery

Our Server Support includes recovering data from crashed hard drive or hacked server. Our Server admins team will rebuild your system from the backups and secure it.

  • If your server is under spam or hacked with external scripts under /tmp, We will investigate and fix the issue.
  • OS Recovery via KVM Access.